When placing an order, please have the following information available:
- Company Name & Shipping Information
- Purchase Order Number
- Style Number, Color & Quantity by size
- Method of Payment
Monday – Friday : 10am - 6pm E.S.T.
Fax Orders are accepted 24 hours a day-
All fax orders will be confirmed before shipping.
Minimum Order is $150 (not including orders for samples). There is a 10% charge on orders smaller than this amount.
Backorders for out of stock items will only be accepted by fax with P.O. and cancellation date. Customer will be contacted upon arrival in our warehouse.
Prices are subject to change without prior notice.
All prices reflect a cash or net terms discount.
Credit card price lists are available upon request.
Price of a single style, color & size per case quantity.
Price of one dozen of a single style, color & size. (Mixed dozens may be allowed on some apparel)
Price of individual pieces not bought in dozen or case
C.O.D. cash (cashier's check or money order), terms are available (verification may be needed on new accounts or large orders). Pre-payment by a method other than certified funds requires approval from accounting.
Credit Cards: Visa, Master Card, Discover and American Express accepted.
C.O.D. Company Check and Net Terms: These terms may be granted upon our approval of a completed and signed credit application, which can be provided on request. A financial statement may be required. We reserve the right to revoke credit terms at any time without notice. A $25 service fee will be charged for returned checks. A finance charge of 1.5% per month (18% apr) will be charged on all past due balances. Proof of a valid sales tax license or resale permit must be on file with accounting. FairHemp retains the right to revoke terms and conditions at any time without prior notification.
Pending credit approval, all orders placed before 1:00 PM EST are generally shipped the same day.
In addition to UPS Ground, UPS Next Day Air, 2nd Day, 3 Day Select and Saturday delivery are available. Next Day Air orders must be placed by 1 PM EST. All orders are shipped F.O.B. from our distribution centers via UPS and will include insurance for the full value. Freight Collect and Bill 3rd Party options are allowed for repeat customers only.
Federal Express Next Day, 2nd Day & Saturday Delivery are also available using your account number. Pickup must be arranged by account holder. Federal Express Next Day orders must be placed by 11am EST. There is an additional $5 charge for using FedEx Ground.
Orders may be picked up between 11:00 AM and 3:00 PM Tuesday through Friday at FairHemp's Brooklyn, NY location.
FairHemp requires 4 hours lead time for processing pickup orders for existing accounts. Pickup orders placed by Noon by existing accounts may generally be picked up the same day.
Contract printers and embroiderers are responsible for inspecting goods before decorating. All claims for shortages, damages, price discrepancies, etc. must be made within 72 hours of receipt of goods.
No returns will be accepted without a FairHemp return authorization. All claims for shortages, damages, price discrepancies, etc. MUST be made within 72 hours of receipt of goods. Defective merchandise must have tape placed over flaw before returning. FairHemp will not reimburse for any decoration cost on defective or mis-shipped merchandise.
Please inspect goods BEFORE processing. Printed, embroidered, decorated or washed garments are not returnable.
All refused C.O.D. shipments, pick-ups & canceled orders are subject to a 15% restocking fee in addition to all shipping costs. Returns due to customer errors are subject to a 20% restocking fee and must be initiated within 7 days of delivery. All Closeouts sales are final and cannot be returned. All domestic custom production sales are final once production has started.
Samples may be purchased at the piece price. Certain products may be available as part of a sample pack and/or priced at a discount. Please ask a sales rep for more information. Samples are not returnable.
Catalog & Web Fabric Colors:
Every effort is made to insure that pictured fabric colors in our sales sheets and website are as close as possible to the actual fabric color. Printing variations and individual monitor settings make it impossible to guarantee color depictions and an actual color sample should be requested when exact color match is required.
Fabric Weights & Content:
Published fabric weights are an average weight among neutrals, lights, darks and premiums.
Terms specific to Customized Product:
A one time charge of $50.00 which includes digitizing, embroidery, production samples and overseas express freight. Sample charge will apply as credit towards final bills on all orders of $700 and up.
Express: Approximately 30-45 days after sample approval. Standard: Approximately 75-90 days after sample approval. Shipment and receipt dates quoted to Buyer will be approximate and are not guaranteed. Seller will not be liable for delays resulting from customs inspection or clearance. All shipping costs are the responsibility of Customer, FOB Location specified on order confirmation.
50% Deposit on approval of sample (Deposit is non-refundable once production begins). Balance due by COD, Credit Card Prepay or net (w/approval). FOB Brooklyn, NY, duty paid. No changes will be accepted once merchandise has entered production. All custom order sales are final, based on approval of pre-production sample.
All customized product sales are final. No returns of custom merchandise are allowed.
Artwork with at least 300dpi resolution in Adobe PDF, Adobe Illustrator (.ai or .eps), Adobe Photoshop (*.psd), *.tiff or *.jpg file format.
Fair Hemp Production Standards:
A copy of the production standards we follow to ensure ethical productions can be downloaded from www.fairhemp.com/pdf/FairHemp_ProductionStandards.pdf